Broken Links in Email?

Anonymous
Not applicable

Broken Links in Email?

My links are coming up as "not found" in my emails.

not sure why this is seeming how I know for a fact that they are correct URLs. Please see below:

pastedImage_0.png

can someone please help me?

Thank you!

Tags (2)
5 REPLIES 5
Jenn_DiMaria2
Level 10 - Champion

Re: Broken Links in Email?

It looks like the link may be pulling locally from your machine or is a cached link. Have you checked that the URL you've entered into Marketo begins with "http://www.kemptechnologies.com"?

Josh_Hill13
Level 10 - Champion Alumni

Re: Broken Links in Email?

This is common if you copy and paste relative URLs from a designer's email. Please be sure to load Images FIRST to Marketo, then update the HTML before creating the email.

Anonymous
Not applicable

Re: Broken Links in Email?

Hi Josh -

I am trying to insert a link not an image..any help with that?

SanfordWhiteman
Level 10 - Community Moderator

Re: Broken Links in Email?

Amy, looking at the 404 error you can see that the underlying page that your web server is looking for is (using a generic URL because it is easier to understand):

http://example.com/cache/normal/my-page/_utm_source=...

Whereas the page in your browser's location bar is:

http://example.com/my-page/?utm_source=...

So what is happening is your web server (Apache) has broken rewrite rules that are changing the query param ?utm_source, which should be harmless to append to a URL, into part of the URL path.  Therefore the server is correctly returning a 404 because http://example.com/my-page/_utm_source does not exist -- that part isn't broken.  What's broken is the Apache config.  Talk to your server admins... in your business they should definitely know how to fix this!

Anonymous
Not applicable

Re: Broken Links in Email?

Hi Rachel -

I tried that and cleared my cache but nothing changed:

pastedImage_0.png