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Re: Bouncing logo

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Anonymous
Not applicable

Bouncing logo

Please can we stop the Marketo logo from bouncing?!
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1 ACCEPTED SOLUTION

Accepted Solutions
Valerie_Armstro
Level 10 - Champion Alumni

Re: Bouncing logo

Hi Tom,

Once you click it and navigate to another part of Marketo, it should stop bouncing.  If not, contact support. 

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7 REPLIES 7
Valerie_Armstro
Level 10 - Champion Alumni

Re: Bouncing logo

Hi Tom,

Once you click it and navigate to another part of Marketo, it should stop bouncing.  If not, contact support. 
Anonymous
Not applicable

Re: Bouncing logo

Thanks Val!
pratyushbcindia
Level 1

Re: Bouncing logo

This solution doesn't work for me. I can't access the admin section. This is the first time that I have seen this bouncing logo. I'm not sure why this is happening?!

Pratyush Sinha
Darshil_Shah1
Level 10 - Community Advisor

Re: Bouncing logo

Adobe has removed the bouncing logo (super-ball) from the UI. FYR, below is what the top nav bar looks like now.

Darshil_Shah1_0-1677350085552.png

Are you able to provide a snapshot of what you're seeing?

pratyushbcindia
Level 1

Re: Bouncing logo

Still bouncing!Screenshot 2023-02-25 at 10.34.25 PM.png

Pratyush Sinha
Darshil_Shah1
Level 10 - Community Advisor

Re: Bouncing logo

Well, this is definitely not expected. Last year I came across a similar case in my client's instance where-in the super ball would appear in the Design Studio at times (not always though); we opened up a ticket with Marketo support team and got it fixed. Do you always see the bouncing logo? Could you try logging from a different browser?

 

pratyushbcindia
Level 1

Re: Bouncing logo

I've done everything I possibly could. I've tried it on three different browsers. Cleared caches. Nothing seems to work. I've raised a ticket. 

Pratyush Sinha