Best practices on syncing to SFDC Fields with Field Dependencies

[Anonymous]

Hi Marketo Friends,

I've had some trouble in the past with updating Salesforce fields that has a tied Field Dependency. What's the best way to make this field update from Marketo?

Is there a special order of the field updates in order for this to work properly?

Thanks!

Greg

[Josh_Hill13]

Can you be more specific?

Is the data not showing up right? You may need to switch from lookup field to pushing the actual value to the field.

[Anonymous]

Thanks Josh Hill​

In our previous Marketo instance, we would sometimes get a sync error when syncing leads to Salesforce with regards to lead status and any associated field dependency. For instance, if Lead Status = Closed, the dependent field Closed Reason = Bad Information. Even if both were filled out in the Marketo record, we would sometimes get a sync error related to this. Both fields were picklists in SFDC.

I have tried filling in the Marketo values in different orders - lead status first, then dependent field value, or vice versa - both with inconsistent results. (I have a theory it had more to do with an overworked Campaign Queue syncing data at different times).

In our newest instance, our Lead Source has dependent values of Sub Source. I wanted to know if there is a best practice on (or order) in filling in these field values in Marketo before syncing to SFDC.

Thanks! I hope this made sense.

Greg