Best practices for sending trigger campaigns

Anonymous
Not applicable

Best practices for sending trigger campaigns

I'm interested in seeing if there are any best practices or recommendations on when to send out a trigger email campaign (in particular for industry, audience segment etc).

Right now, I launch the first email and send out a trigger email based on activity after a certain amount of days (3-5, 5-7 since it depnds on our audience segment). 

How many days do you wait to send out a trigger email? Is there any guidance/recommendations on this? I want to know if I'm in range or if I need to adjust. 
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Anonymous
Not applicable

Re: Best practices for sending trigger campaigns

Josh_Hill13
Level 10 - Champion Alumni

Re: Best practices for sending trigger campaigns

If the person would expect an immediate response, then immediately.

If not, then I'd wait 3-5 days before the first email and about a week between emails.