Automate live event "no show" status

[Nicholas_Manojl]

Hi - I started asking a question but figured it out halfway through, I think. So I figured I'll post it anyway.

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Hi, I want to move people who have registered but haven't attended to the 'no show' status of a live event.

Option 1:

SL: Member of program, status registered

FL: Change status to 'no show'

Batch: anytime after the event.

This is too manual and doesn't clone well.

Option 2:

SL: Trigger "program status is changed", status is registered, is not attended

FL: Wait 1 day after {{my.eventDate}}, change status to 'no show'

Expected result: My thinking is that I am at risk of moving anyone who was once registered and not attended into the wait step and move them to 'no show' even if their status had updated to 'attended' at some point.

Solution: do Option 2, but also create a "remove from flow" campaign for anyone with a status of "attended".

[Alex_Stanton1]

You could either remove from flow or use a "choice" in the "change status" step that references a smart list of those who attended. Choice 1 would be if member of smart list "attended" - do nothing,  your default choice would be change status to "no show"

[Nicholas_Manojl]

Ahh, good one. But would that have to be a batch run?

[Alex_Stanton1]

Hi Nicholas,

It would work either way. If you go with Option 2, you would wait until the day after the event and then you would change status.

[Triplebyte_Mark]

Another solution is: Once you've moved attendees to the Attended status... Then click on the program > go to the Members tab > filter to only show people in the Registered status > Select All > Change Program Status to No Show.

[SanfordWhiteman]