Are you experiencing empty picklists in "source" and "reason" constraints for "Data Value Changed filter" and "Data Value Changes" filter ?

[Grégoire_Miche2]

Dear all,

When using the "Data Value Changed" filter and the "Data Value Changes" trigger, when I want to use the Source or Reason constraints, the drop lists are empty and if I try to start typing something, no shortened lists appears.

Is this the same for you ?

-Greg

[Dan_Stevens_]

Greg, what Attribute are you using?  Although, I've tried several attributes and am experiencing the same - no values available in the Source or Reason constraints.

[Grégoire_Miche2]

HI Dan,

Same for me, whatever the attribute, the list coms empty...

-Greg

[Iryna_Zhuravel4]

Hey Greg, having the same problem, have you found any solution for this since? Was support able to help with this?

[Grégoire_Miche2]

Hi Iryna,

No, the problem is gone, but comes back from times to times, randomly. Seems more a performance issue than anything else.

-Greg

[Casey_Grimes]

Starting to experience this again after some on-and-off on smaller instances, which is quite annoying--I don't remember the exact phrasing used for Salesforce, for instance, so I'm stuck doing "Reason contains salesforce, sfdc, a cloud?" 😕

I'm honestly surprised the values aren't hardcoded; I seem to remember they were in the past independent of whatever CRM was connected.

[Dan_Stevens_]

I'm experiencing this issue as well.

[Bruce_Jeffers]

Same, and have experienced this issue off and on for a while now. Would be great to understand why and get it resolved.