API Not Working

[Joseph_Long]

Hey Everyone,

Running into an issue where we are using a Marketo form and the data is be submitted correctly via the API. However, leads are not populated in Marketo upon submitting the form.

Using the javascript console we can see the API is working as intended (status code: 200) We are not hitting our daily API threshold so I am not sure what can be causing the issue. Any insight is greatly appreciated.

[SanfordWhiteman]

Question should be moved to Products​, not Marketing Central.

Your haven't provided enough information here, like a link to your form. I hope you aren't calling the REST API directly from the browser (this is an absolute no-no) so clearly there's another layer in-between the form and Marketo.  Or else you meant the Forms API, not REST. Providing more data will get you effective help.

[Joseph_Long]

Link to form available here​

I'm working with a front-end developer on our marketing team and I believe the form API is being used.

I see the following script when viewing the javascript console:

<script src="//app-sj08.marketo.com/js/forms2/js/forms2.min.js"></script>

Let me know if any additional information will be useful

[SanfordWhiteman]

Please move the thread to Products and I'll answer there.

[Joseph_Long]

Moved

[SanfordWhiteman · Accepted solution]

OK. Your form is not using the Forms API (it's loading the Marketo Forms 2.0 library but not using it). It's posting to your own proprietary API endpoint on your server, which presumably then uses the REST API to post. The form data is reaching your server, but if there's a problem between your private code and Marketo that isn't something we can possibly see or troubleshoot.

Note this architecture is horrible from a security and scaleability standpoint. I don't think it was adequately thought through.

[Joseph_Long]

Thank you,  Sanford.

I will get this over to our front-end team for review.

[Grégoire_Miche2]

Hi Joseph,

Are you talking about this page: https://looker.com/demo ​ or this one: Events | Looker ​?

Also, without digging too much, it seems there are quite a few JS errors in your demo page, mostly with Smartforms.

-Greg

[Joseph_Long]

Hi Grégoire,

I'm referring to the second URL: Events | Looker

[Grégoire_Miche2]

OK, so it's not a Marketo form indeed, so as Sanford explained, you will have to have the REST API called from the server. YOu could also ask your front end team to use the forms 2.0 API form the front end in the background.

Furthermore, you are not capturing the email address, which may be necessary to identify the lead in the DB and deduplicate it through the push REST endpoint or the forms 2.0 API.

-Greg