Any specific recommendation on Chat solutions integrated with Marketo?

[Mario_Baroja5]

Already looked at available solutions on Launchpoint. Also looked for available integrations with other solutions (such as Zendesk Chat). Basically, looking for a non-expensive tool that allows to create a new lead from a new use of the chat tool, and registers a summary of the conversation into a custom marketo field, that could then be synced to the CRM if needed. In a near future, it might also be required to create a path of custom fields to record all related conversations from a repeat visit lead, so the first conversation doesn't get overridden.

Any suggestions from anyone's experience?

Thanks

[SanfordWhiteman · Accepted solution]

Are you opposed to Olark? Its JS API allows it to use the Marketo Forms API.

[Mario_Baroja5]

Will look deeper into it, it was in fact one of the options but probably very much overlooked by me. Thanks Sanford!

[Anonymous]

HI Sanford, do you know of any helpful posts or guides that show someone who's not super technical to use Olark's JS API to leverage the Marketo Forms API?

[Anonymous]

I kept searching and found this article.  I hope its safe and performant - going to give it a go.

https://nation.marketo.com/message/46834#comment-46834

[SanfordWhiteman]

Nope, not safe, not performant, not using the Forms API -- don't use it.

[Pierce_Ujjainw3]

If you are looking at chat solutions you need to look at Intercom. Drift is also a really popular one. We've been using Intercom for a few years now and love it.

[Alex_Venus]

Hey Pierce,

Would love to hear more about your setup. I'm about to do the same thing for a client.

[Pierce_Ujjainw3]

Sure - let me know what you'd like to know. Happy to share.