Advanced Wait Step - end between 8am-5pm

[JD_Nelson]

if I set an end wait step, then restrict to Mon-Fri, how do I then constrain timeframes? I have it waiting 1 hour, ending M-F; but if it's after 5pm, I want it to wait until 8am, but if it's M-F 8-5, then just wait an hour.  From the looks of it, I can have it wait an hour, but if I put in an end time it'll wait longer than that.  Is this possible to do?

[Anonymous]

JD Nelson​ you'll want to use the "Must End On" constraint, and Wait "One Hour". If the flow will complete outside of the time you specify, it will wait!

https://docs.marketo.com/display/public/DOCS/Use+a+Duration+in+a+Wait+Flow+Action

let me know if this helps

[JD_Nelson]

but I don't want it to wait until 9am, I want it to wait an hour and only if it's after 5pm and before 8am do I want it to wait longer. What you posted would always end at 9am...

[Anonymous]

JD Nelson​ hey there, yep if you set it to "Wait 1 Hour" and Must End On to 5pm, it will only wait longer if the lead triggered the campaign outside of the 8-5 timeframe.

Does that make sense?

[Anonymous]

Hi JD,

If you're trying to automate after a form fillout, Sanford Whiteman​ posted some Javascript to do this some time ago.  My bookmark for the discussion is not pulling up, but I do have the snippet of code saved: MktoForms2 :: TZ/Business Hours

Using the above code, you would set a hidden field to In / Out of Office Hours and automate off of the value.

If this is in the middle of a campaign a webhook could work as well.

[Elliott_Lowe1]

For leads that come in between 5 PM - 8 AM and Sat/Sun, add a Add to List and Remove From Flow actions before your Wait flow action.  Then create a smart campaign that runs at 8:00 AM M-F that reproduces the flow actions of your currentsmart campaign after the wait step.  Be sure to include Remove from List as the final flow action.