Adding leads to engagement programs

[Anonymous]

Just to confirm, if a lead is added to an engagement program, he/she will not receive the same emails twice?  What if they enter a different stream of that same engagment program?

Thanks,
Sherin

[Anonymous · Accepted solution]

It doesn't matter if they jump from stream to stream or engagement program to program. A lead will only get a given eamil once. If you clone an email, but everything in it stays the same, that is technically a different email (and they could get THAT twice)

[Josh_Hill13]

Yes, also, if you are using emails from other programs, then it is possible the lead already was sent that email, so just keep that in mind.

[Anonymous]

perfect.. thanks!