Ad blockers hiding embedded marketo forms.

[Spencer_Taylor]

Hey everyone,

A user was not seeing our embedded marketo forms on our website. It turns out it was his ad blocker that was keeping the forms form appearing. I replicated the issue and looked in the community for a fix. I found this post that basically says "You should replace the app-*.marketo.com domain with whatever your primary Marketo LP domain is in the embed code." Our LP domain is knox.knoxfinancial.com so I tried changing the embed code from

<script src="//app-sj24.marketo.com/js/forms2/js/forms2.min.js"></script>

<form id="mktoForm_1032"></form>

<script>MktoForms2.loadForm("//app-sj24.marketo.com", "594-LVV-771", 1032);</script>

to

<script src="//app-sj24.knox.knoxfinancial.com/js/forms2/js/forms2.min.js"></script>

<form id="mktoForm_1032"></form>

<script>MktoForms2.loadForm("//app-sj24.marketo.com", "594-LVV-771", 1032);</script>

but when I did that the form disappeared. Any ideas?

[Tori_Barlow]

Hey everyone - we added this code to our Mkto forms and it's now showing our forms to people who have ad blockers. However, around the time we implemented the script our AdWords paid search traffic tanked. Did anyone else experience this or was it coincidence? Our agency thinks that although this change was not made in the Google UI specifically it can have an impact on Ad rank itself which correlates with Google impressions and visibility of ads.  

What do you think?

[SanfordWhiteman]

---

Our agency thinks that although this change was not made in the Google UI specifically it can have an impact on Ad rank itself which correlates with Google impressions and visibility of ads.  

What do you think?

---

That the agency's claim is totally ridiculous.

[SanfordWhiteman]

Read this! Make your form embeds happier and more productive by loading from your LP domain (not //app-somethin...

[Spencer_Taylor]

I tried editing the embed code on the page on the site but the form disappeared. Do I need to edit them in Marketo? If so where should I do that?

[SanfordWhiteman]

Do you meet the SSL requirement noted in the post?

What's the URL of a page where you've attempted the change?

[Spencer_Taylor]

Sanford,

I am not talking about the SSL requirements. What I have been doing is editing the embed code on the page and that seems to break the embed. I am wondering if I edit the embed code somewhere in Marketo before I bring it over to my site.

I am attempting to modify all of the forms on our site but most recently have been working on this one Apply Now - Knox

[SanfordWhiteman]

There's nothing to edit (nothing you *can* edit on the Marketo side). Woulda put that in the blog post otherwise.

If you didn't meet the SSL reqs you'd see a blank, because of browser security restrictions.

The page you linked to still has the original embed code.

[Spencer_Taylor]

Sanford,

I switched that page back to the original embed code so the form would work. I created this form test page and put in the edited embed code and the form is not displaying. Test form code - Knox

[SanfordWhiteman]

knox.knoxfinancial.com doesn't run over SSL.

Ergo, you don't meet the SSL requirements because your corporate site does use SSL but your Marketo LP domain ​does not.

[Spencer_Taylor]

I thought that got setup. Thank you so much for your help.

Spencer Taylor

COO & Co-founder

Knoxfinancial.com

617-684-1849

On Fri, Mar 29, 2019 at 4:05 PM Sanford Whiteman <

[SanfordWhiteman]

If you believe an SSL order is in-progress, you can check the current state of affairs by trying to load the Forms 2.0 library directly:

I'll add this pointer to the blog post.

[David_Dugan3]

Hi Sanford,

We also had people unable to see our forms when using ad blockers so we switched the embed code on our WordPress pages so that they load from the LP domain (and we switched to SSL in Marketo).

I know this fixed the issue when people are using Ghostery, yet we are still getting some complaints from people who can't see our forms. Recently a person said he couldn't see either our contact us form or our unsubscribe form.

Any idea why these pages are not showing the forms to everyone?

-David

[SanfordWhiteman]

See the advanced technique I mentioned to Mike here: https://nation.marketo.com/thread/51882-mktoforms2-is-not-defined-in-marketo-forms-2-cross-domain-re...