Re: Activity Log Shows Email Opened But No Email Sent

PKM3328
Level 1

I'm wondering why there is a discrepancy in the activity log and what could be causing it. In 2 customers activity logs, it shows that they opened an email from a nurture. But theres nothing in the activity log showing that the email was sent. Any reasons why this is happening?

2 REPLIES 2
SanfordWhiteman
Level 10 - Community Moderator

@PKM3328 please return to your thread and check replies

SanfordWhiteman
Level 10 - Community Moderator
Sent Email logs are only kept for 90 days. Opens can occur far later, either by humans or by mail scanners.