A/B Test in Engagement Program not sending Challengers

[Anonymous]

I have an A/B champion test on subject lines set up for one of my email programs inside an engagement program. 

We set it live this weekend where those who fill out a form are triggered to enter the stream. My cadence is set for every day and I've recieved over 40 people this weekend to enter the stream.

So far my results are showing that the program is only sending the champion email and no challengers. I have not declared a winner yet.

Any reason why this may be happening?

[Anonymous]

What percentage do you the Champ versus Challenger set to?

[Anonymous]

25% to the Champ and 75% to the Challengers 

[Dory_Viscoglio]

Timothy, has everything been approved? Both of the emails as well as the program itself need to be approved in order for the send to work properly.

[Anonymous]

Its just one email split into an A/B subject line test (2 competitors). Everything has been approved. My send sample test properly sends all 3 variations. 

[Anonymous]

Hi Timothy,

It might be best to call into Marketo support to see if they can help.  

Thanks,
Cheryl

[Anonymous]

Called in a ticket. Still waiting to be resolved.

From diving in further, the engagement program is not correctly sending the champion challenger...

[Anonymous]

I have confirmed that there is a bug.  Engineering is working on a fix - it might take a day or so to fix, test and push it out.

[Anonymous]

Thank you Cheryl. I appreciate the update.

[Anonymous]

Has this issue been resolved?  We did a champion challenger email on 7/15 and it doesn't look like the challenger was sent.