Re: 2.0 Email Template Corrupted

Kim_Gandy1 · ‎01-18-2018

I've tried to create multiple emails from 2.0 templates and after I've done just enough work to feel accomplished, the email becomes corrupted and I get this error. Roar! Any idea what is causing this? The only edits I've made to the emails so far is duplicate and rename existing modules in the template.

I've tried to download the HTML to work in Dreamweaver, and that doesn't recover the work either.

Josh_Hill13 · ‎01-18-2018

hard to know without seeing the code. The webkit error tends to happen for reasons not associated to HTML.

Chris_Reed · ‎01-08-2019

I am having the same issue. I edited the HTML, pasted into email template and now it's caying "Cannot load email" that was created from the template:

HERE IS MY CODE:

<!DOCTYPE html>

<head>

<!-- The title tag shows in email notifications, like Android 4.4.

-->

<!-- NOTE: If web fonts are not required, lines 10 - 27 can be safely removed.

-->

<!-- Desktop Outlook chokes on web font references and defaults to Times New Roman, so we force a safe fallback font.

-->

<!--[if mso]>

<style>

* {

font-family: sans-serif !important;

}

</style>

<![endif]-->

<!-- All other clients get the webfont reference; some will render the font and others will silently fail to the fallbacks.

More on that here: http://stylecampaign.com/blog/2015/02/webfont-support-in-email/ -->

<!-- insert web font reference, eg:

-->

<style>

/* What it does: Remove spaces around the email design added by some email clients.

*/

/* Beware: It can remove the padding / margin and add a background color to the compose a reply window.

*/

html, body {

margin: 0 auto !important;

padding: 0 !important;

height: 100% !important;

width: 100% !important;

}

/* What it does: Stops email clients resizing small text.

*/

* {

-ms-text-size-adjust: 100%;

-webkit-text-size-adjust: 100%;

}

/* What it does: Centers email on Android 4.4 */

div[style*="margin: 16px 0"] {

margin: 0 !important;

}

/* What it does: Stops Outlook from adding extra spacing to tables.

*/

.mob-top {

height:10px!important

}

.mob-bottom {

height:10px!important

}

table, td {

mso-table-lspace: 0pt !important;

mso-table-rspace: 0pt !important;

}

/* What it does: Fixes webkit padding issue.

Fix for Yahoo mail table alignment bug.

Applies table-layout to the first 2 tables then removes for anything nested deeper.

*/

table {

border-spacing: 0 !important;

border-collapse: collapse !important;

table-layout: fixed !important;

margin: 0 auto !important;

}

table table table {

table-layout: auto;

}

/* What it does: Prevents Windows 10 Mail from underlining links despite inline CSS.

Styles for underlined links should be inline.

*/

a {

text-decoration: none;

}

/* What it does: Uses a better rendering method when resizing images in IE.

*/

img {

-ms-interpolation-mode: bicubic;

}

/* What it does: A work-around for email clients meddling in triggered links.

*/

*[x-apple-data-detectors], /* iOS */ .unstyle-auto-detected-links *, .aBn {

border-bottom: 0 !important;

cursor: default !important;

color: inherit !important;

text-decoration: none !important;

font-size: inherit !important;

font-family: inherit !important;

font-weight: inherit !important;

line-height: inherit !important;

}

/* What it does: Prevents Gmail from displaying a download button on large, non-linked images.

*/

.a6S {

display: none !important;

opacity: 0.01 !important;

}

/* If the above doesn't work, add a .g-img class to any image in question.

*/

img.g-img + div {

display: none !important;

}

/* What it does: Removes right gutter in Gmail iOS app: https://github.com/TedGoas/Cerberus/issues/89 */

/* Create one of these media queries for each additional viewport size you'd like to fix */

/* iPhone 4, 4S, 5, 5S, 5C, and 5SE */

@media only screen and (min-device-width: 320px) and (max-device-width: 374px) {

.email-container {

min-width: 320px !important;

}

/* iPhone 6, 6S, 7, 8, and X */

@media only screen and (min-device-width: 375px) and (max-device-width: 413px) {

.email-container {

min-width: 375px !important;

}

/* iPhone 6+, 7+, and 8+ */

@media only screen and (min-device-width: 414px) {

.email-container {

min-width: 414px !important;

}

</style>

<!-- Reset list spacing because Outlook ignores much of our inline CSS.

-->

<!--[if mso]>

ul,

ol {

margin: 0 !important;

}

li {

margin-left: 30px !important;

}

li.list-item-first {

margin-top: 0 !important;

}

li.list-item-last {

margin-bottom: 10px !important;

}

</style>

<![endif]-->

<style>

/* What it does: Hover styles for buttons */

.button-td, .button-a {

transition: all 100ms ease-in;

}

/* Media Queries */

@media screen and (max-width: 600px) {

.email-container {

width: 100% !important;

margin: auto !important;

}

/* What it does: Forces elements to resize to the full width of their container.

Useful for resizing images beyond their max-width.

*/

.fluid {

max-width: 100% !important;

height: auto !important;

margin-left: auto !important;

margin-right: auto !important;

}

/* What it does: Forces table cells into full-width rows.

*/

.stack-column, .stack-column-center {

display: block !important;

width: 100% !important;

max-width: 100% !important;

direction: ltr !important;

}

/* And center justify these ones.

*/

.stack-column-center {

text-align: center !important;

}

/* What it does: Generic utility class for centering.

Useful for images, buttons, and nested tables.

*/

.center-on-narrow {

text-align: center !important;

display: block !important;

margin-left: auto !important;

margin-right: auto !important;

float: none !important;

}

table.center-on-narrow {

display: inline-block !important;

}

/* What it does: Adjust typography on small screens to improve readability */

.email-container p {

font-size: 17px !important;

}

</style>

<!-- What it does: Makes background images in 72ppi Outlook render at correct size.

-->

<!--[if gte mso 9]>

<xml>

<o:OfficeDocumentSettings>

<o:AllowPNG/>

<o:PixelsPerInch>96</o:PixelsPerInch>

</o:OfficeDocumentSettings>

</xml>

<![endif]-->

</head>

<!--

The email background color (#222222) is defined in three places:

1.

body tag: for most email clients

2.

center tag: for Gmail and Inbox mobile apps and web versions of Gmail, GSuite, Inbox, Yahoo, AOL, Libero, Comcast, freenet, Mail.ru, Orange.fr

3.

mso conditional: For Windows 10 Mail

-->

<!--[if mso | IE]>

<tr>

<td>

<![endif]-->

<!-- Create white space after the desired preview text so email clients don’t pull other distracting text into the inbox preview.

Extend as necessary.

-->

<tr>

</tr>

<tr>

<td align="right">{{my.PartnerLogo}}</td>

</tr>

<tr>

</tr>

</table></td>

</tr>

<tr>

<td style="color: #ffffff; font-family: arial; font-weight: bold; " align="center"><div id="headeronetext" class="mktoText" mktoName="Header One Text" style="color:#ffffff" >WE MISSED YOU</div></td>

</tr>

</table></td>

</tr>

<tr>

</tr>

<tr>

<td width="100%" align="center" id="headerFollowUptext" class="mktoText" mktoName="Hero Follow Up button Header" style="color:#444444; font-family: arial; font-weight: bold;border-right: 1px solid #cccccc;" >{{my.EventName}} </td>

</tr>

<tr>

</tr>

<tr>

<tr>

<tr>

<a class="button-a button-a-primary" href="{{my.EventRecordingURL}}" style="background: #0B7CC0; border: 1px solid #0B7CC0; font-family: sans-serif; font-size: 15px; line-height: 15px; text-decoration: none; padding: 13px 17px; color: #ffffff; display: block; border-radius: 4px;">Enter Button Text here</a>

</td>

</tr>

</table>

</td>

</tr>

</table></td>

</tr>

</table></td>

</tr>

<tr>

<td><p style="font-family:arial" class="mktEditable" id="dearAcctPro" mktoName="Dear Accounting Professional Text"> Dear Accounting Professional</p></td>

</tr>

<tr>

<td height="25" bgcolor="#fff" style="text-align:center; " class="mktEditable" id="dearAcctProSub" mktoName="Dear Accounting Professional Sub Text"><strong style="font-family: arial;">Do you hand off the financial statements with confidence?</strong></td>

</tr>

<tr>

</div></td>

</tr>

<tr>

</tr>

</table></td>

</tr>

<tr>

</tr>

<tr>

<td colspan="2" class="body-text" style="color:#444444; font-family:arial; font-weight:bold; font-size:15px; text-align:center; line-height:38px;"><div class="mktoText" id="confirmationEventTitle" mktoName="Event Confirmation/Reminder Title">${eventTypeTitle}</div></td>

</tr>

<tr>

</tr>

<tr>

</div></td>

</tr>

<tr>

</tr>

<tr>

</tr>

<tr>

</tr>

<tr>

<td align="center"> <div align="center" style="font-family: sans-serif; color: #444444; font-size: 14px; line-height: 28px;">{{my.EventDate}} </div></td>

<td align="center"> <div salign="center" style="font-family: sans-serif; color: #444444; font-size: 14px; line-height: 28px;"> {{my.EventTime}}</div></td>

</tr>

<tr>

</tr>

</table>

</td>

</tr>

<tr >

<v:image xmlns:v="urn:schemas-microsoft-com:vml" fill="true" stroke="false" style="border: 0; display: inline-block; width: 700px; height: 300px;" src="{{my.EM_Image}}" />

<v:rect xmlns:v="urn:schemas-microsoft-com:vml" fill="true" stroke="false" style="border: 0; display: inline-block; position: absolute; width: 600px; height: 300px;margin-left:55px;">

<v:fill opacity="0%" color="#222222"/>

<![endif]-->

<div>

<!--[if mso]>

<tr>

</tr>

<tr>

<![endif]-->

<tr>

<td align="center" width="450px"><p style="margin: 0; color: #fff; font-family: arial;font-size: ${headerFontSize}px;" id="heroHeader" class="mktoText" mktoname="Hero Header">LIVE WEBINAR</p>

<h2 style="line-height:35px; color: #fff; font-family: arial;font-size: ${subHeaderFontSize}px; " id="heroSubHeader" class="mktoText" mktoname="Hero Sub Header">{{my.EventName}}</h2></td>

</tr>

<tr>

</tr>

</table>

<!--[if mso]>

</td>

</tr>

</table>

<![endif]-->

</div>

<!--[if gte mso 9]>

</v:fill>

</v:rect>

</v:image>

<![endif]--></td>

</tr>

</table></td>

</tr>

<tr >

<v:image xmlns:v="urn:schemas-microsoft-com:vml" fill="true" stroke="false" style="border: 0; display: inline-block; width: 700px; height: 300px;" src="{{my.EM_Image}}" />

<v:rect xmlns:v="urn:schemas-microsoft-com:vml" fill="true" stroke="false" style="border: 0; display: inline-block; position: absolute; width: 600px; height: 300px;margin-left:55px;">

<v:fill opacity="0%" color="#222222"/>

<![endif]-->

<div>

<!--[if mso]>

<tr>

</tr>

<tr>

<![endif]-->

<tr>

<h1 style="line-height:35px; font-size:20px;color: #fff; font-family: arial;letter-spacing: 5px; text-align: center; border-bottom: 3px solid #ffffff; width:350px" id="hero2SubHeader" class="mktoText" mktoname="Hero Two Sub Header">FINANCE <br>

INNOVATION WEEK</h1></td>

</tr>

<tr>

</tr>

<tr>

</tr>

</table>

<!--[if mso]>

</td>

</tr>

</table>

<![endif]-->

</div>

<!--[if gte mso 9]>

</v:fill>

</v:rect>

</v:image>

<![endif]--></td>

</tr>

</table></td>

</tr>

<tr>

<td bgcolor="#000000" height="50" width=""><p style="font-size:15px!important;color: #ffffff; font-family: arial;text-align: center;" class="mktEditable" id="eventDetails">{{my.EventDate}} | {{my.EventTime}} </p></td>

</tr>

</table></td>

</tr>https://pages.blackline.com/rs/81

<tr>

<h2 style="text-align: left; font-size: 20px; color: #444444; margin: 28px; font-family: sans-serif; padding-bottom: 5px;">How to View the Webinar</h2>

</div>

<p style="color: #444444; font-size: 13px; line-height: 26px; text-align: left; margin: 28px;"><strong>VIEW THE PRESENTATION</strong> - <a style="color: #097ac0; font-weight: bold; text-decoration: none;" href="https://event.on24.com/wcc/r/1808592/7DDD41CCA932DF52D733F1668920D945" target="_blank">JOIN NOW</a><br>

If you have a pop-up blocking software installed and it is active you many need to temporarily disable to participate in this event.</p>

<p style="color: #444444; font-size: 13px; line-height: 26px; text-align: left; margin: 28px;"><strong>AUDIO</strong><br>

Verify that your speakers are plugged into the power outlet, turned on and up, and connected to the audio port of the computer. For IE7, Java needs to be enabled in the 'Manage Add-ons' section under Tools, Manage Add-ons. Lastly, please make sure you have Flash Player 10 and above. The Audio portion for such events is made available using Flash technology.</p>

<p style="color: #444444; font-size: 13px; line-height: 26px; text-align: left; margin: 28px;"><strong>BROWSER REQUIREMENTS</strong><br>

To view the webinar you must use a supported browser: Internet Explorer 7+ or the latest versions of Firefox or Chrome. <a style="color: #097ac0; font-weight: bold; text-decoration: none;" href="http://event.on24.com/view/help/ehelp.html?text_language_id=en&fh=true&ngwebcast=true" target="_blank">Please visit this link</a> to determine the browser installed on your computer or to download a newer version.</p>

<p style="color: #444444; font-size: 13px; line-height: 26px; text-align: left; margin: 28px;"><strong>TECHNICAL DIFFICULTIES</strong><br>

Please email <a style="color: #097ac0; font-weight: bold; text-decoration: none;" href="mailto:BLWebinars@blackline.com" target="_blank">BLWebinars@blackline.com</a> for help.</p>

</div></td>

</tr>

</table></td>

</tr>

<tr>

<td style="padding:20px; font-family:sans-serif; font-size:15px; line-height:20px; color:#444444; border-left:1px solid #ADD8E6; border-right:1px solid #ADD8E6;" class="mktEditable" id="contentMain-Follow-up"><p style="margin: 0 0 10px;">Dear Accounting Professional </p>

<p style="margin: 0 0 10px;"> Organizations are investing a considerable amount in ERP solutions, hoping to achieve better decision-making, increased productivity, and more accurate processes.

But many businesses have yet to take full advantage of these benefits.</p>

<p>Our upcoming webinar is designed to help Sage Intacct users expedite an accurate month-end close.

Experts from accounting consulting firm Armanino LLP will talk about:</p>

<li class="list-item-first" style="margin: 0 0 10px 20px;">Close process best practices for Sage Intacct users</li>

<li style="margin: 0 0 10px 20px;">The functionality within Sage Intacct that can reduce financial close pain points</li>

<li class="list-item-last" style="margin: 0 0 0 20px;">How Blackline integrates with Sage Intacct to automate the most burdensome financial close tasks</li>

</ul></td>

</tr>

</table></td>

</tr>

<td>

<tbody>

<tr>

</tr>

<tr>

<tr>

<div >Learn more about BlackLine:</div>

</div>

</td>

</tr>

</table>

</td>

</tr>

<tr>

<tr>

<tr>

<tbody>

<tr>

</tr>

<tr>

</div>

</td>

</tr>

<tr>

</tr>

<tr>

Learn how to simplify, standardize, and automate your SAP Financial Close.

</div>

</td>

</tr>

<tr>

</tr>

<tr>

<div>

<a style="font-size: 14px; font-weight: bold; font-family: 'Roboto', Arial, sans-serif; color: #ffffff; text-decoration: none; padding: 14px 50px; border: 2px solid #0B7CC0; display: inline-block;" href="https://www.blackline.com/resources/whitepapers/blackline-for-sap" target="_blank">LEARN MORE</a>

</div>

</td>

</tr>

</tbody>

</table>

</td>

</tr>

</table>

</td>

<tr>

<tbody>

<tr>

</tr>

<tr>

</div>

</td>

</tr>

<tr>

</tr>

<tr>

Learn how to simplify, standardize, and automate your SAP Financial Close.

</div>

</td>

</tr>

<tr>

</tr>

<tr>

<div>

<a style="font-size: 14px; font-weight: bold; font-family: 'Roboto', Arial, sans-serif; color: #ffffff; text-decoration: none; padding: 14px 50px; border: 2px solid #0B7CC0; display: inline-block;" href="https://www.blackline.com/resources/whitepapers/blackline-for-sap" target="_blank">LEARN MORE</a>

</div>

</td>

</tr>

</tbody>

</table>

<!--[if gte mso 9]>

</v:textbox>

</v:rect>

<![endif]-->

</td>

</tr>

</table>

</td>

</tr>

</table>

</td>

</tr>

<tr>

</tr>

</tbody>

</table>

</td>

</tr>

<tr>

</tr>

<tr>

<td style="border-radius:4px; background:#0B7CC0; " ><div id="buttonRegisterNow" class="mktoText" mktoname="CTA _ Button"><a class="button-a button-a-primary" href="{{my.EventURL}}" style="background: #0B7CC0; border: 1px solid #0B7CC0; font-family: sans-serif; font-size: 15px; line-height: 15px; text-decoration: none; padding: 13px 17px; color: #ffffff; display: block;

border-radius: 4px;text-align: center;">Register Now</a></div></td>

</tr>

<tr>

</tr>

</table></td>

</tr>

<tr>

</tr>

<tr>

<td style="background:#0B7CC0; font-family: sans-serif; font-size: 15px; line-height: 15px; text-decoration: none; padding: 13px 17px; color: #ffffff; border-radius: 4px; " >{{my.Calendar}}</td>

</tr>

<tr>

</tr>

</table>

</td>

</tr>

<table>

<tr>

</tr>

<tr>

<td style="border-radius:4px; background:#0B7CC0; " ><div id="buttonJoinNow" class="mktoText" mktoname="CTA - Join _ Button"><a class="button-a button-a-primary" href="{{my.MemberWebinarURL}}" style="background: #0B7CC0; border: 1px solid #0B7CC0; font-family: sans-serif; font-size: 15px; line-height: 15px; text-decoration: none; padding: 13px 17px; color: #ffffff; display: block;

border-radius: 4px;text-align: center;">Join Now</a></div></td>

</tr>

<tr>

</tr>

</table>

</td>

</tr>

<tbody>

<tr>

<tbody>

<tr>

<td class="mktEditable headline fallback-font" id="box1-title" align="left" style="font-family:'Roboto', Arial, sans-serif; padding-left:22px; padding-right:22px; "><p style="color: #14b3e5; font-size: 22px; line-height: 20px !important;"><strong>Tuesday, June 26</strong></p>

<p style="color: #444444; font-size: 16px; line-height: 28px !important;"><strong>BlackLine: The Future is Now</strong><br>

9:00 am – 10:00 am PDT</p>

<p style="color: #444444; font-size: 16px; line-height: 28px !important;"><strong>EXL: Process Automation: How Leading Finance Organizations Achieve Long-term ROI for RPA</strong><br>

11:00 am – 12:00 pm PDT</p></td>

</tr>

</tbody>

</table></td>

</tr>

</tbody>

</table></td>

<tbody>

<tr>

<tbody>

<tr>

<tbody>

<tr>

<table>

<tr>

<td style="border-radius:4px; background:#0B7CC0; " ><div id="FIWButton" class="mktoText" mktoname="FIW - Button"><a class="button-a button-a-primary" href="{{my.EventURL}}" style="background: #0B7CC0; border: 1px solid #0B7CC0; font-family: sans-serif; font-size: 15px; line-height: 15px; text-decoration: none; padding: 13px 17px; color: #ffffff; display: block;

border-radius: 4px;text-align: center;">Register Now</a></div></td>

</tr>

</table>

</tr>

</tbody>

</table></td>

</tr>

</tbody>

</table></td>

</tr>

</tbody>

</table></td>

</tr>

</table></td>

</tr>

<tr>

<td style="padding:20px; font-family:sans-serif; font-size:15px; line-height:20px; color:#555555; border-left:1px solid #ADD8E6; border-right:1px solid #ADD8E6;" class="mktEditable" id="detailsContent"><p style="margin: 0 0 10px;"><strong>Details:</strong></p>

<p><strong>Date:</strong> {{my.EventDate}} </p>

<p><strong>Time:</strong> {{my.EventTime}} </p></td>

</tr>

</table></td>

</tr>

<tbody>

<tr>

</tr>

<tr>

<tr>

<td class="smaller-header-text"><p style="color: #444444; font-size: 18px; line-height: 32px; font-weight:bold;font-family: arial;">${speakersTitle} </p></td>

</tr>

</table></td>

</tr>

<tr>

<tr>

TITLE<br />

JOB DESCRIPTION <br>

</p>

</div></td>

</tr>

</table></td>

</tr>

<tr>

</tr>

</tbody>

</table></td>

</tr>

<tr>

<td style="padding:20px; font-family:sans-serif; font-size:15px; line-height:20px; color:#555555; border-left:1px solid #ADD8E6; border-right:1px solid #ADD8E6;" class="mktEditable" id="speakersContent" ><p style="margin: 0 0 10px;"><strong>Speakers:</strong></p>

<p> {{my.Speaker_1}}</p>

<p>{{my.Speaker_2}}</p></td>

</tr>

</table></td>

</tr>

<tr>

<td style="padding:0px 20px; font-family:sans-serif; font-size:15px; line-height:20px; color:#555555; border-left:1px solid #ADD8E6; border-right:1px solid #ADD8E6;" class="mktEditable" id="RegisterContent"><p style="margin: 0 0 10px;"><a href="#" target="_blank">Register here</a> to learn the key strategies you need to succeed as a modern accounting organization.</p></td>

</tr>

</table></td>

</tr>

<tr>

<td style="padding:20px; font-family:sans-serif; font-size:15px; line-height:20px; color:#555555; border-left:1px solid #ADD8E6; border-right:1px solid #ADD8E6;" class="mktEditable" id="signatureContent" ><p> Regards, <br />

<br />

Anthony Marino<br />

Director, Business Development<br />

BlackLine<br />

<br />

Can’t attend? <a href="#" target="_blank">Register anyway</a>, and we’ll send you the recording after the live webinar. </p></td>

</tr>

</table></td>

</tr>

<tr>

<td align="center"><p><a href="https://www.linkedin.com/company/blackline-asia-pacific" target="_blank"><img src="https://pages.blackline.com/rs/815-GQP-915/images/linkedin-logo.png" alt="LinkedIn" width="35" height="35" border="0"></a> <a href="https://www.twitter.com/blacklineAPAC" target="_blank"><img src="https://pages.blackline.com/rs/815-GQP-915/images/twitter-logo.png" alt="Twitter"

width="35" height="35" border="0" ></a> <a href="https://www.facebook.com/BlackLine/" target="_blank"><img src="https://pages.blackline.com/rs/815-GQP-915/images/facebook-logo.png" alt="Twitter" width="35" height="35" border="0"></a> <!-- <a

href="https://plus.google.com/+Blackline" target="_blank"><img src="https://pages.blackline.com/rs/815-GQP-915/images/google-plus-logo.png" alt="Twitter" width="35" height="35" border="0"></a> --> <a href="https://www.youtube.com/user/BlackLineSystems" target="_blank"><img

src="https://pages.blackline.com/rs/815-GQP-915/images/em_social_retina_youtube_02.png" alt="Twitter" width="35" height="35"></a></p></td>

</tr>

</table></td>

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Mark_Price · ‎01-08-2019

What happens if you make a new email from the template?

If the new email works, than it could be that new mktoModules were added to the template which can cause this error on emails that were approved with the old layout..

Chris_Reed · ‎01-11-2019

Yeah, if I create a new email from the template I can edit it but I cannot edit any existing emails created from the template. Also, there were no new mktoModules added to the template. I believe this is a webkit error but I am not sure why it happened and/or how to fix it.