Full Details of all Marketo Support Offerings:



Global Contact Online Support Portal for Case management and Knowledgebase search Email to Case Submission Contact Support management regarding Support services Questions regarding Support or Community access


Regional Contact Information



Hours: M-F, 6am to 6pm Pacific

Toll Free US: +1.877.270.6586

Direct: +1.650.376.2302


Languages Supported:

English, Spanish

Observed Holidays:

New Year's Eve

New Year's Day

Independence Day

Thanksgiving Day and the Day After

Christmas Eve

Christmas Day

Europe, Middle East, & Africa:

Hours: M-F, 8am to 5pm GMT

Europe: +353 (0)1 242 3030

UK: 0800 151 3030


Languages Supported:

English, French, German, Portuguese

Observed Holidays:

New Year's Day

Easter Monday

Christmas Day

St. Stephen's Day


Hours: M-F, 9am to 6pm Aus AET

ANZ: +61 2 8310 7646


Languages Supported:


Observed Holidays:

New Year's Day

Christmas Day
Good Friday

Easter Monday
Boxing Day


Hours: M-F, 9am to 5:30pm JST

JP: +81 3 6478 6080


Languages Supported:


Observed Holidays:

New Year's Holiday
Marine Day

Coming of Age Day
Respect for Senior Citizens Day

National Founding Day National Holiday

Spring Equinox Day
Autumnal Equinox Day

Day of Showa
Sports Day

Constitution Memorial Day
Culture Day

Green Day
Labor Thanksgiving Day

Children's Day
Emperor's Birthday

Substitute Public Holiday Year End


After-hours Support for Production Down Issues:


Online: Enter a Support Portal Case with Priority=P1

Phone: Call Support Line and follow the P1 prompts


Initial Response SLT

We ask that you use the following priority definitions when setting your case priority:


Priority Description
P1 Production down: Production system, application or critical feature / function is down
P2 Production impaired: A major feature or function is not working correctly and is blocking full use of the Marketo system, but existing production campaigns are working correctly and other features are operational.
P3 Minor issue: A minor issue is impacting usability of the system, but a workaround is available and major features/functions are working correctly.