Be specific about the issue you are experiencing.
Provide links to the assets we need to troubleshoot.
Provide examples of the issue:
Include screenshots and log files:
Involve other resources as necessary, even if they aren't Marketo users. We may need to work with your CRM admin, your IT department, or your web developer. CC-ing them on the case is a simple way to loop them into the support case so you don't have to run questions back and forth.
Please be aware that Marketo support are not trained as web developers or CRM admins. We are happy to help you troubleshoot issues with your Marketo instance and integrations, but we are not able to troubleshoot custom code or advise you on details of your CRM administration.