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Issue Description When sending an email through the ToutApp Panel within Salesforce, what email server is used? Issue Resolution The Salesforce plugin will utilize the settings for your ToutApp.com sends. In ToutApp.com you can choose to send via the ToutApp Servers or via your company's outgoing email server.
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Issue Description User is unable to delete categories for their templates, regardless if they have Admin status. Issue Resolution Categories cannot be deleted unless the user who created the category deletes it. If user is no longer with the company, then removing the user should also remove the categories associated with their account. Who This Solution Applies To ToutApp users
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Issue Description After sending a group email or campaign with a list of contacts, some contacts are being removed after the emails are marked as spam.  Issue Resolution One of the greatest benefits of ToutApp is to utilize the group email function and dynamically change fields for specific contacts. Of course, that does not work out if there aren't any people in your group. Here are a few items you would like to check: Are you using a custom SMTP server? If so, then check with your IT team to have them investigate if these emails are being bounced. Sometimes custom servers will only send the action to perform to ToutApp.   Are you using a custom header? Custom headers are used to send emails that have your reply to or from list your company domain rather than via ToutApp. There are some instances that if you are not using a custom header, then emails will be marked as spam.   Are you up-to-date? It is always best to make sure that your Outlook plugin and/or Chrome extension are updated   Still no working? This is an opportunity to test. Try switching your Email Delivery Channel, send an email without a template, or reset your connections.     Who This Solution Applies To ToutApp Is this article helpful ? YesNo
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