Leads Did Not Receive an Email from an Engagement Program

Issue

Issue Description
Some leads received emails 1, 2 and 3 from an Engagement Program stream but did not receive email 4.
 

Solution

Issue Resolution
  • Check if leads were still a member of the Engagement Program at the time Email 4 was sent. 
  • Check if leads were removed from the Engagement Program before Email 4 was sent
  • Check if leads were moved onto a different stream within the Engagement Program before Email 4 was sent
  • Check if the Engagement Program has been turned off
  • Check if leads were paused from receiving content