Issue
You see the following error when trying to Refresh From Webinar Provider in an Event Program linked to GoToWebinar: "FailedAPI Error: Authentication succeeded, but access to the requested resource is denied."
Solution
Check LaunchPoint to see if the integration between Marketo and GTW is broken.
- Go to Admin > LaunchPoint to see the integration between GTW and Marketo.
- If you see the error "FailedAPI Error: Authentication succeeded, but access to the requested resource is denied," this is a permission issue with GTW.
- Check with GTW Support to see why requesting resource is being denied.
Who This Solution Applies To
Customers integrated with GoToWebinar
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