Form Pre-fill Is Not Working on When Tested from Sample Emails


You click on a link in a sample email to test form pre-fill, but when you do, the form is not pre-filled.


When sending sample emails, the send sample feature does not generate links which are captured by the web browser, so the form pre-fill information is not passed.

The test needs to be performed by sending an email using one the features below:
  • Single Flow Action "Send Email" in a Smart List
  • A Smart Campaign
  • An Email Program

Once a live email has been sent and not a sample email, the tracked link which contains the mkt_tok passes the lead info and the form will now pre-fill with that lead's information until the cookies are cleared, a new browser is used or an incognito browser is used.

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