Your Achievements
Level 1
0% to
Level 2
Next /
to gain points, level up, and earn exciting badges like the new Applaud 5 BadgeLearn more!
View All BadgesSign in to view all badges
Open Alert Bar

"Blocked from emails" in Smart Campaign Schedule

"Blocked from emails" in Smart Campaign Schedule

Status: Open Ideas Submitted by Level 10 2 weeks ago
Comment

There are a couple of ideas out there for a better representation of this view in Smart Campaign Schedule:

 

Michael_Florin_0-1738233896027.png

 

But I wanted to express again how confusing this line can be. 

 

1. Email is operational. Blocked from emails doesn't account for that, but still lists all records which are unsubscribed or marketing suspended. That is not true: These people are in fact not blocked from that email.


Also, it blurs the view on people who are really blocked, e.g. due to being email invalid.


2. That line also appears if there isn't even a "Send Email" flow step in that Smart Campaign. It is also shown when the flow step e.g. is "Change Data Value" where there is no such thing as a block.

I had to explain this misleading information to colleagues or clients countless times.

52
Home