Emoji support in subject lines of emails!

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Emoji support in subject lines of emails!

Please add support for emojis in subject lines!

15 Comments
Justin_Cooperm2
Level 10

We already support this, somewhat. In subject lines, we don't let you use all types of emojis that you could inside of an email. We only allow you to use text symbols that have default emoji representations of them. For example, if you enter most these symbols ☂ Symbols — CopyPasteCharacter.com in a subject line, the recipient's email client will pick the correct emoji character to represent it. We do this to ensure that the subject line will display well, regardless of email client.

Also see this unicode page: Emoji Default Style Values

Anonymous
Not applicable

Is there work underway to more fully support this? What's the timeframe?

For instance, the wrapped present has been part of unicode for some time, but isn't supported by Marketo.

   Wrapped Present Emoji

Anonymous
Not applicable

I think this is an unfair categorization though. We can't vote on this idea so you can't see how popular/wanted it is among users and then we create more ideas..which is clutter. Can you open this up again for votes?

Anonymous
Not applicable

I don't understand why this "Idea" is in category "Already has it (Partially)"; that categorization is inaccurate.

The ask here is for Marketo to support Unicode Version 8.0 character sets throughout the product. Text symbols are NOT emoji. True emoji characters are part of the Unicode Standard, see here: http://www.unicode.org/versions/Unicode8.0.0/UnicodeStandard-8.0.pdf

Some other ESPs are perfectly capable of sending emails with Emoji characters. Here are a few:

Campaign Monitor: How To Use Symbols in Email Subject Lines | Campaign Monitor

Mail Chimp: How We Set Up Emoji Support for Subject Lines | MailChimp Email Marketing Blog

This feature is also supported by Hubspot and Pardot.

This is one of 3 ideas asking for the same thing, that should be merged in the ideas portal by Marketo Product management. Because Marketo Product Management has inappropriately marked this feature as "already have it", Marketo users are prevented from voting up this feature request.

Here is a video demonstrating the lack of UTF-8 character set support in Marketo:

marketo support - UTF-8 characters being lost - YouTube

Justin_Cooperm2
Level 10

We do partially support it, which is why it is marked this way. I've mentioned it in other ideas/threads, but we know that customers want full support and we don't ignore it just because folks can't vote more on this idea. It's not like we have forgotten that customers are interested in full support.

But you are incorrect if you think we don't partially support unicode standard emojis in the subject line. Consider unicode character U+2600 (☀️). Go paste that into a Marketo Email subject line and it will work.

Justin

Anonymous
Not applicable

But why not allow people to vote?

Justin_Cooperm2
Level 10

It's just how the community works. It doesn't currently allow voting on ideas that are marked with this tag.

I know that Scott K. Wilder​ is trying to change that.

Anonymous
Not applicable

That's correct. Working on this..

Anonymous
Not applicable

Hello Justin,

   I just pasted U+2600 into my subject line with no effect. Is there something else that I should be adding to that code?

Justin_Cooperm2
Level 10

You don't want to paste U+2600, you want to paste the unicode character ☀️ into the subject.

Screen Shot 2016-07-07 at 11.39.33 AM.png

Again, this is a great resource: ☂ Symbols — CopyPasteCharacter.com