Base community points more on quality than quantity

[Anonymous]

First of all, love the community and great job by Liz and team to keep the momentum going here.

One of the best parts of the community is the gamification and the engagement that results from the cool scoring and carrot system.

If I could suggest one thing, it'd be that the points be based more on quality of feedback rather than quantity. Good behavior should be rewarded, and in my opinion, we should try to reward someone who spends the time to really understand the OP's question, type up a helpful and well thought out response more than a response that is hastily put together.

We all are very busy, so doesn't everyone agree that 1 great response is better than 3 responses that are off the mark?

[Dory_Viscoglio]

I very much agree with Charlie... Sometimes I find myself spending just a little bit of time answering questions, and other times I wonder if I should be spending more time on my actual job 🙂 -- but I do it because I love the Marketo community!

I'm not sure if this is quantified, but I think that making suggestions in actual support articles is also very important. If we can improve the content in those areas, then it will help the community!

[Anonymous]

I think folks need to understand that there is some degree of etiquette that should be followed in the community. After posting a discussion, they need to go back, like comments that are relevant and select the best answer. This would encourage people to continue to respond thoughtfully and discourage short irrelevant posts.
 
Not sure how this idea would be executed though. Maybe the discussion author would get a different message than the folks responding? Also, discussion etiquette might be a good topic at your next local user group.

[Anonymous]

Dory, thank you for your suggestion - I agree that categorization and integration of topics/articles is key.

Joe, great thoughts. Etiquette is like culture - it's something that everyone likes/wants but no one knows how to foster it. The MUG topic is a great idea. Perhaps occasional "did you know" or "community best practice" tips would also help.

Either way, while I love the community, we're starting to see some folks take advantage and misuse this wonderful place the folks at Marketo have built and I would love to see us care for it more.

[Anonymous]

I will bring this up at our Cleveland User Group this week.

I think it is importatnt to keep the community clean from spam too. In cruising the discussions board, I found a bunch of self promotion. There needs to a shameless plug category or the ability for users to flag discussions.

I've always looked to the community for answers and to pose questions. Seeing blatent plugs for consulting services and blog posts is beyond irritating.

[Anonymous]

Agree 100%. Self promotion brings down the value for the 95% of us.

[Anonymous]

As someone who has asked 1 question and answered hundreds, I concur with this. Voting on ideas all day or viewing documentation should be worth next to nothing.

[Anonymous]

Hello All,

Thank you for your ideas and feedback. This is definitely the kind of behavior we'd like to reward, the only challenge is this would require manual (and subjective) rewarding on a one by one basis rather than the current automatic rewarding via trackable behaviors online. Nonetheless, I agree with the points made and I will take this into strong consideration as we move forward in making the community experience a better one for all of the members in the Marketing Nation.

Thank you all for being leaders and driving this topic.

Best
Liz