Add tokens to External follow up URL in Forms 2.0

[Edward_Masson]

Can we get this feature added?

Idea based on this thread: https://community.marketo.com/MarketoDiscussionDetail?id=90650000000Pm2LAAS

Been trying to get a Marketo follow up page (or a Non-Marketo page) to populate the URL with lead details using the new Forms 2.0 after a form submitted. In the settings section we can point to a follow up page by URL, Was trying to add {{lead.First Name}} token at the end.

[Anonymous]

Hey Ed - the funny thing about this is that it was sort of possible to do before, albeit with my.Tokens. I used to have all my programs set up to point to confirmation pages set as external URLs, and then placed a token like {{my.Thank You Page URL}} in them. The weird thing is, I guess this isn't possible as of a month or two ago. It was rad being able to do this becasue I could effectively skip the landing page editor entirely and just do everything with tokens. But annoyingly I'll have to remember to fix my thank you pages every time.

I know my issue is only tangentially related to yours, since you're talking about lead tokens, but both should be possible anyway, and in fact, already were at one point...    

[Anonymous]

Why is voting disabled on this idea? We are also trying to use tokens to manage webinar programs and need to put the thank you page URL into a token to eliminate the need to edit the page itself.

[Anne_Sample1]

We used to use external URLs this way too. I put in a support ticket to Marketo around the time it stopped working, and their response as to why it was no longer supported was:

"Tier 2 provided the following response.

Using tokens into embedded form code does not conform to our new security policy."

That's probably why voting is disabled on this idea. Very sad because it was a great way to handle LPs without having to edit them every time.

[Anonymous]

I just hit this too in the landing page editor. I changed which form the landing page was using and can no longer save my changes with a token. I used to be able to set follow-up type to External URL and Follow-up URL to {{my.ContentURL}}

Previously, I could have my demand gen team just clone the programs and change the tokens and edit text. That was really handy.  I don't get how this breaks security policy.

Support Support - please explain why this functionality you've taken away conflicts with security

[Anonymous]

Why is voting disabled?

This was such an incredibly useful feature. My team was very disappointed to discover that it is no longer available.

[Anonymous]

I would also love to understand why this conflicts with security.

[Anonymous]

Sounds like a cop-out. Any external URL is a security risk. Unless they are suggesting that someone has figured out how to hijack tokens outside Marketo.

[Justin_Cooperm2]

It's not related to security policy. Please see this thread: Using a Token in the Follow-Up URL setting of a form no longer working?

We're aware of this issue and are going to be fixing this very soon. This broke because more stringent validation logic was added to the platform to avoid potential problem scenarios. This is an area that has historically allowed tokens to be used, but it's never been an "officially" supported feature. The reason for this is that there are several potential issues that customers may not have been aware of when using tokens in follow-up URLs. As we work on rolling out support again, we have made some improvements to solve some of the previous issues. That said, there are still some significant consequences that need to be understood (and we will add a note to the UI to indicate this):

1. This will break if you are embedding the form on an external page.
2. Only program tokens (my.token) will be allowed.
3. This will break if you use a program token that isn't a "text" token.

ETA for rollout is ~3 weeks.

Justin

[Anonymous]

Thanks for the update and reactivating voting.

[Justin_Cooperm2]

This is now fixed. my.tokens are now allowed in External URL follow-up pages for forms.