Mike, thanks for looking into this. A couple points:
Dan Stevens That may make a big difference here. Are you saying that you get the emails from other notifications? I was under the impression that you weren't getting any emails at all.
If there is an Announcement (like the screenshot above), then that should show in your notifications. If you just didn't get the notification for the announcement, then you wouldn't get the email either.
Correct - I'm receiving all email notifications (replies to discussions/ideas that I follow/create, people following me, private messages, etc.). I think we should be determining why the announcements aren't even making it to my community inbox.
I'm following both (just like your screenshot shows). But for important announcements, wouldn't that be something that gets sent out to all affected customers - regardless of what spaces they're following in the community?
It's set to Following by default, and that's the mechanism that is used to make sure the announcements reach the notifications when an announcement is made. We've been looking into some revisions in the announcements, but it's too early still to get into specifics there. Let me look closer into what prevented the announcement from getting to your notifications here and get back to you.
I'm in the same boat as Dan - still not receiving critical alerts but am receiving all other nation community emails
Sarah Herrmann, thank you for the info. I'm investigating this from our side and will let you know as soon as I have more info