Dan Stevens I just wanted to check in and make sure that this was taken care of. Are you still having any trouble with this?
Mike - I'm not quite sure. Have there been any notifications sent out that I should have received? I haven't received any.
There was one on February 25th from a P1 alert for connectivity issues. It was pretty short lived, but it should have shown up in your Notifications here in the Community. Take a look through the history of your notifications and see if it showed up there first. Here's what it would look like:
Nothing like that was received. Here are the items in my inbox from the past week:
Here are my preferences:
Dan Stevens Thanks for the screen shots. We may still have a problem here, but let's just check one last thing. With the Inbox notifications, the right side doesn't show in the screen shot, and that's where the email settings are put. Look for the "Email" check boxes on the right side. That's what should send the emails when the notifications come up.
I'm not following, Mike. The screenshot I provided in my post, just above yours, looks exactly the same - including the four email checkboxes.
My mistake. Sorry, my view got cut off and I didn't see. Let me keep checking into it and get back to you soon.
I've been working with our Community support teams and they do see that the server logs show the notification emails being sent. The log shows a "250ok" reply, which is the universal "yup, we got it" reply an email server gives when they acknowledge receipt of an email.
Many times email servers will give that response even when they junk an email. Settings for different recipient mail servers all differ, so it's hard to pinpoint exactly where the trouble is, but it's somewhere between your company's mail servers and your inbox. Also, just because a server junks an email, doesn't mean it would show up in your junk/spam folder. It could be that the mail server just junked it on their side before even pushing it to your mail account (inbox or junk/spam folder).
So, the next step from here would be to reach out to your local IT team. The emails would be sent from firstname.lastname@example.org, so your IT team could 'whitelist' that email address, which would then allow all emails from that address (like your missing notifications) to come right into the inbox every time. Give that a try and then circle back here if you still have problems after that. I'm sure that will work, but I'd love to get confirmation!