How do I shut down the support chat box that shows up in the community

[Grégoire_Miche2]

Dear Community Managers and Janet Dulsky​,

A few feature has popped up for me this morning in the "discussion" screen in the community: a superb "Chat with support" popup:

Problem is, it appears over the content specifically on top of the metric that tells me whether a question has already got an answer and I have not been able to find how to disable it

Can you please help ?

-Greg

[Gerard_Donnell4]

Bumping this as it is still occurring.

[Kenneth_Law]

Hi Gerard Donnelly​.

Sorry that is still happening.  Let us know what page or url you saw the chat box and we correct the campaign code.

Thank you.

Ken

[Gerard_Donnell4]

Hi Kenneth Law​,

It has also disappeared for me as well.

Thanks,

Gerard

[Grégoire_Miche2]

HI Kenneth,

It's happening on the Products page. But's gone now.

This is quite weird, because it does not necessarily happen on all sessions.

-Greg

[Janet_Dulsky]

Gerard Donnelly​, where are you seeing the chat box appear? + Kenneth Law​

Thanks, Janet

[Dory_Viscoglio]

It's interesting that this is "back" as I remember it being quite an issue when they tried to launch this a few years ago as well.   What's old is new again, I guess?

[Kenneth_Law]

Hi Dory,

We are making some changes to our chat based on some new layout designs and also looking at different and potentially better ways of being able to offer customers a chat option.  Obviously, we don't have all the kinks worked out yet.  If you can post what page/url you saw that chat box, that would help us determine where the campaign error lies.

[Grégoire_Miche2]

It's gone now

[Janet_Dulsky]

Glad to hear it Grégoire Michel​! Definitely not how the chat box should behave.

Kenneth Law​, FYI on chat box behavior.

[Grégoire_Miche2]

Hi Janet Dulsky​ and Kenneth Law

The problem is back this morning.

-Greg

[Grégoire_Miche2]

Hi Janet Dulsky​ and Kenneth Law​,

the chat is still there and it's really annoying, alls the more so as it's impossible to shit it down.

-Greg

[Kenneth_Law]

Hello Grégoire Michel​,

Sorry for the inconvenience and the annoyance.  I have corrected our chat programming, please let me know if it still appears.

[Grégoire_Miche2]

Hi Kenneth Law​,

It's gone now. Thx

BtW, why isn't it possible to have a "close" action on this chat box ?

-Greg

[Janet_Dulsky]

Grégoire Michel​, I've reached out to Kenneth Law​ and expect him to respond shortly. I'm hoping he can make the chat box less intrusive.

Thank you for your patience.

Janet

[Grégoire_Miche2]

Hi Jannet,

Thx for your help

-Greg