We are making some changes to our chat based on some new layout designs and also looking at different and potentially better ways of being able to offer customers a chat option. Obviously, we don't have all the kinks worked out yet. If you can post what page/url you saw that chat box, that would help us determine where the campaign error lies.
Hi Gerard Donnelly.
Sorry that is still happening. Let us know what page or url you saw the chat box and we correct the campaign code.
It's happening on the Products page. But's gone now.
This is quite weird, because it does not necessarily happen on all sessions.