Marketo List Import [DUPLICATE FAIL] to SFDC (Salesforce) using Program Campaigns

[AndreeMunoz]

Hi everyone. I am bumping into an issue when using campaigns within my programs when using the  "add to SFDC" step in the flow section. I'm indicating the campaign to look for a specific list and simply send those contacts over to a specific campaign in salesforce. It worked well for most for the list but I keep getting this message for some of them: Failed: {DUPLICATES_DETECTED: Use one of these records?}.

Does anyone know if I can set rules around how to treat duplicated? id like to specify what happens to the contact instead of it just not being added?

Any help or insight here would be extremely valuable.

[Darshil_Shah1]

You probably have a de-duplication rule set in SFDC that is preventing you from creating records that qualify as duplicates as per the rule set. I'd advise you to check with your SFDC admin regarding the active de-dupe rule set in SFDC. Your SFDC org probably has records with the same email addresses you're trying to create as net new records in SFDC from Marketo (probably the sync user isn't able to see the original record and that's why the record hasn't synced over from SFDC to Marketo in the first place). You could adjust the sync user permission so these people get synced over to Marketo or adjust your dedupe rule in SFDC so Marketo is able to create new records, but fair warning that with the latter option, you'd end up having duplicates in your SFDC org.