I am in need of support to troubleshoot an issue I am seeing.
We pass leads from Marketo to Salesforce via a Webhook. However, we don't want to send a lead to SalesForce if it has been sent in the past 8 weeks to prevent working a lead from multiple sources. I have set up a filter in all my campaigns saying "Not Webhook is called" with the Name of the Webhook and the Date of activity being in the past 8 weeks.
However duplicates are still getting through. I am finding that a lead is getting past this filter and calling a webhook twice withing a window shorter than 8 weeks.
Is there a better way to prevent duplicates from getting through? The Webhook is the last step in Marketo before a lead is passed to SalesForce, so all leads have this in their activity.
Can you move this to Products to continue? Thanks. This space is for discussing the Champs incentive program itself, not support.