Cannot move assets into new workspace =(

[Anonymous]

Hello!

Our company finally received workspaces & partitions! Yay!

Unfortunately, Product Docs and support@marketo.com have not yet been able to help us resolve how to move individual Marketing Activity, Design Studio, & Lead Database folders into their appropriate workspaces. Every time we try to move this, we're told an "email is being used by a test and cannot be moved" or that an "asset is in use or being used by other assets".

Do I have to delete all of my previous work and start over? What about my colleague who has been using Marketo twice as long as me?

It doesn't make sense that I cannot simply drag and drop folders into the correct partition. Please help. What am I missing?

Thank you so much for your time!

-Amanda 😃

[Grégoire_Miche2]

Hi Amanda,

this is what the doc (Understanding Workspaces and Lead Partitions - Marketo Docs - Product Docs ​) says:

To move assets to a new workspace, put them into a folder and drag the folder over to the other workspace.

Note

You can't move a program that contains members from one workspace to another.

Have you tried to put them in folders and move the folders ?

-Greg

[Anonymous]

Yep. I'm trying to move folders and getting those error messages. Many others must have had this problem. I don't know why there isn't a Doc on it.