Contact Marketo Support

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Marketo offers a number of ways to contact Marketo Support directly for assistance from our different support regions.

 

Support Portal (https://support.marketo.com)

 

The Marketo Support Portal features a web form submission to submit support cases to Marketo Support.  The form gives authorized support contacts the ability to provide details on the support issue that allows Marketo Support to efficiently and effectively assign your case to the best suited available support engineer.
Support Portal Case Form
 

Email to Case Submission

Authorized Support Contacts can email their cases to:

support@marketo.com

Reminder: Cases submitted by email are all submitted with a P3 Priority

 

Regional Phone Contact Information

Marketo does feature the tried and true means of contact support, by the phone.  Authorized Support contacts with any support entitlement of Business level or higher can contact Marketo Support by calling one of the regional phone numbers listed below.

 

RegionContact DetailsObserved Holidays
North AmericaHours: M-F, 6am to 6pm Pacific
Toll Free US: +1 877 270 6586
Direct: +1 650 376 2303

Languages Supported:
English, Spanish
New Year's Eve and Day
Independence Day
Thanksgiving Day and the Day After
Christmas Eve and Day
Europe, Middle East, Africa

Hours: M-F, 8am to 5pm GMT
Europe: +353 (0)1 511 9556
UK: 0800 151 3030

 

Languages Supported:

English, French, German, Portuguese

New Year's Eve and Day
Easter Monday
Christmas Eve and Day
St. Stephen's Day
Asia PacificHours: M-F, 9am to 6pm AET
ANZ: +61 2 8310 7646

Language Supported:
English

New Year's Day
Good Friday
Easter (following Monday)
ANZAC Day
Christmas Day
Boxing Day

JapanHours: M-F, 9am to 6pm JST
JPN: +81 3 6478 6080

Language Supported:
Japanese

New Year's Day
Coming of Age Day
National Foundation Day
Emperor's Birthday
Spring Equinox
Showa Day
Constitution Memorial Day
Greenery Day
Children's Day
Marine Day
Health and Sports Day
Respect for the Aged day
Fall Equinox
Labor Thanksgiving Day