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Mind the Bot: How to Get Marketo Status Notifications in Slack

Champion Moderator
Champion Moderator

As a Marketo Admin, you need to be aware of any issues that could be impacting your system—whether it’s just in your company’s instance or in the data center where your instance is hosted. In the blog “My Marketo Morning Routine,” I outlined the quick checks I do every morning to make sure my instance is in tip-top shape. In this article, I’ll explain how you can get updates from the Adobe Status Page pushed into a Slack channel, so you and your team can easily monitor the health of your Marketo pod.

 

As part of the integration of Marketo into the Adobe Experience Cloud platform, the Marketo Status page has been migrated to status.adobe.com, with an option to subscribe to email notifications.  If your company uses Slack, you may want to push those notifications into a Slack channel, which you can easily do with Slack’s Email app.

 

Step 1: Find Your Pod

 

First, you’ll want to note which pod your Marketo instance lives on. Log in to Marketo, and look at the letters and numbers directly before “marketo.com”—that’s your pod! For example, “ab37” means pod 37 in the Ashburn data center.

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Step 2: Create a Slack channel

 

Next, create a new Slack channel, and invite key stakeholders. We call ours #marketo-status

 

Step 3: Subscribe to Email Notifications

 

Create an account on status.adobe.com. Click “Manage Subscriptions”, then "Edit Subscriptions" and select “Adobe Marketo Engage” under the “Experience Cloud” drop-down. Then select your product, region, and pod. I recommend selecting all “Event Types” so you get all important notifications.

 

Pro Tip: Create your account with your team’s email alias (e.g. marketing-ops@yourcompany.com) so that if you leave and your email address is shut down, the notifications will still be sent.

 

Step 4: Add the Slack Email app

 

Go to https://slack.com/services/BSGG8MZCK and click “Add to Slack”. Choose the channel from Step 2  and click “Add Email Integration”.

 

In the next page, you can get creative. I call mine MarketoStatusBot and used the Marketo logo for its icon. 

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Copy the email address that the app generated, as you’ll need it in the next step.

 

Step 5: Create Email Forwarding Rule

 

This step will vary a bit depending on your email provider. These are the steps I used for Gmail.

 

Go to Gmail’s forwarding settings, and click the “Add a forwarding address” button. Paste in your Slack email address from the previous step. Gmail will send a confirmation email to the forwarding address, which should show up in your Slack channel. Click the confirmation link in the Slack message.

 

In Gmail, click “Filters and Blocked Addresses” and choose “Create a New Filter” at the bottom. Add message@adobe.com  to the “From” Field, then click “Create Filter”. Check “Forward it To” and choose your Slack email address.

 

That’s it! Now any email notifications from Adobe Status that you’re subscribed to will show up in Slack.

 

What other cool things are you doing with Slack or other notifications?



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3 Comments
Level 3

@Amy_Goldfine I'm stuck at 'Step 4: Add the Slack Email app'. I don't see the options that you listed. Do you need to have a certain permission set in Slack in order to get to this menu option? Thanks in advanced~

 

Champion Moderator

Hey Danny, it's possible that your workspace admins have locked down what apps can be added. I'd ping your head of IT or whoever manages Slack for your company and ask them.

Level 6

Thanks Amy! Although annoyingly, in G Suite I don't see "Forwarding and POP settings", I see "POP/IMAP Download". From some Googling, it doesn't look like you can forward on messages automatically with our G Suite integration...

 

I'm guessing we need to create an Adobe account to get these emails sent to a particular email address? I could push it to a Zapier email address, but I can't modify where it's sent while logged in as me.