How to be a Good Marketo Nation Citizen
My goal in this post is to share with you how to get the most out of the Community. I've been on here since 2011, when it first started and have enjoyed making friends and helping people understand Marketo and Marketing Automation.
I noticed recently that many of you aren't taking advantage of the wealth of resources built up in the past 4 years. Let me show you what you're missing, especially if you are new to Marketo:
How to Ask a Question that will get you a useful response
A quick walkthrough of the last two weeks’ threads show me most of the questions look like:
“What is the best practice on nurturing?”
“How do I deal with bounced emails?”
“Can I add a lead to a List twice?”
“How does the sync work?”
“Is there a partner for X application?”
Each question could have been answered with a quick look at the Docs or search of the Community for existing answers. Why wait for an answer when most are at your fingertips already?
Most of my responses end up asking another question: “What exactly do you want to do?” I can’t provide a great answer to a vague question. Here are my tips for getting the maximum value out of your Discussion threads:
Marketo is slow to send emails out today = Support Ticket. No one else will know why your instance is having trouble.
How do I move people between Engagements using Opens and Clicks? = Discussion Question
Here are some quick ideas that should help you figure things out yourself. To me, this is the best way to learn the system and to prepare for the Marketo Certification Exam.
If you still cannot resolve an error, then either ask a Question or call Support. Support is going to be most helpful when you provide key information:
Things to Avoid
Things to Do
And keep on learning!
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