11 Replies Latest reply on Apr 7, 2017 5:00 PM by Philip Tieu

Can't access Marketo University

Stephen McLennan Mar 5, 2017 7:08 PM

Hi all,

unable to login to the University area, sends me to this page, and when I click the purple circle it just reloads this page again. Can anyone suggest what I might be doing wrong?

thanks in advance

Re: Can't access Marketo University

Dan Stevens. Mar 6, 2017 2:03 PM (in response to Stephen McLennan)

I'm experiencing the same thing. There's been some bugs recently with the Winter 2017 release over the weekend. This might be impacting University as well.
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Re: Can't access Marketo University

Hobie Thompson Mar 6, 2017 4:38 PM (in response to Stephen McLennan)

I am also experiencing this issue. Hope someone can give us some insight and hopefully fix this soon.
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Re: Can't access Marketo University

Philip Tieu Mar 14, 2017 10:06 AM (in response to Stephen McLennan)

Hi Stephen,

Thank you for providing us with a screenshot. I'm having trouble trying to replicate the same screen so I'm hoping this has been resolved. Sorry for the inconvenience this may have caused you. If this is still happening let me know and I'll try working with our admin. Thanks again for your patience and interest in Marketo University!

Sincerely,
Philip
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- Re: Can't access Marketo University
  
  Dan Stevens. Mar 14, 2017 10:34 AM (in response to Philip Tieu)
  
  Issue still exists for us. When clicking on "University" from the top in the community, we're taken to this screen:
  
  And then when clicking "Log On", we see this screen that goes nowhere:
  
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  - Re: Can't access Marketo University
    
    Dan Stevens. Mar 15, 2017 2:00 PM (in response to Dan Stevens.)
    
    I heard back from Support today, but unfortunately they can't get any response from the Education team. He's going to try to escalate this through some other channels.
    
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    - Re: Can't access Marketo University
      
      Philip Tieu Mar 15, 2017 2:05 PM (in response to Dan Stevens.)
      
      Hobie Thompson
      Caitlin McCormick
      Stephen McLennan
      Dan Stevens
      
      Hi Everyone! I got in touch with our operations team and found out what's causing this to happen. They replied with the following:
      
      Marketo University Portal clean-up process:
      In an effort to maintain and ensure quality service to our users on the LMS (University Portal), the university team will go in monthly and clean up the user list.
      What does this mean?
      Any user who has been inactive for over 6 months will be deactivated.
      Any user who has multiple accounts will only have the most recent account remain active. All other accounts will be deactivated.
      
      What happens if a user wishes to reactivate their account?
      The user simply needs to send an email to university@marketo.com and we will reactivate their account.
      
      So it looks like those affected have their accounts marked as inactive and then deactivated, please email university@marketo.com and they will reactivate your account. Thanks in advance for your support and cooperation!
      
      Sincerely,
      Philip
      3 of 3 people found this helpful
      
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      - Re: Can't access Marketo University
        
        Dan Stevens. Mar 15, 2017 2:47 PM (in response to Philip Tieu)
        
        Thanks Philip - they immediately responded an re-activated our teams accounts.
        
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- Re: Can't access Marketo University
  
  Hobie Thompson Mar 15, 2017 8:31 AM (in response to Philip Tieu)
  
  I am experiencing the same issue as Dan Stevens. - so this problem definitely isn't fixed....
  
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- Re: Can't access Marketo University
  
  Caitlin McCormick Mar 15, 2017 8:57 AM (in response to Philip Tieu)
  
  This is still an issue for us, too. We cannot access Marketo University and are getting the same page. Please advise.
  
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  - Re: Can't access Marketo University
    
    Marcia Kerber Apr 7, 2017 6:31 AM (in response to Caitlin McCormick)
    
    Having this issue as well.
    
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    - Re: Can't access Marketo University
      
      Philip Tieu Apr 7, 2017 5:00 PM (in response to Marcia Kerber)
      
      Hi Marcia,
      
      Sounds like your account was deactivated, please email university@marketo.com to get it reactivated and have a great weekend!
      
      Sincerely,
      Philip Tieu
      1 of 1 people found this helpful
      
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