Hi all,
unable to login to the University area, sends me to this page, and when I click the purple circle it just reloads this page again. Can anyone suggest what I might be doing wrong?
thanks in advance
Hi all,
unable to login to the University area, sends me to this page, and when I click the purple circle it just reloads this page again. Can anyone suggest what I might be doing wrong?
thanks in advance
I am also experiencing this issue. Hope someone can give us some insight and hopefully fix this soon.
Hi Stephen,
Thank you for providing us with a screenshot. I'm having trouble trying to replicate the same screen so I'm hoping this has been resolved. Sorry for the inconvenience this may have caused you. If this is still happening let me know and I'll try working with our admin. Thanks again for your patience and interest in Marketo University!
Sincerely,
Philip
Issue still exists for us. When clicking on "University" from the top in the community, we're taken to this screen:
And then when clicking "Log On", we see this screen that goes nowhere:
I heard back from Support today, but unfortunately they can't get any response from the Education team. He's going to try to escalate this through some other channels.
Hobie Thompson
Caitlin McCormick
Hi Everyone! I got in touch with our operations team and found out what's causing this to happen. They replied with the following:
Marketo University Portal clean-up process:
In an effort to maintain and ensure quality service to our users on the LMS (University Portal), the university team will go in monthly and clean up the user list.
What does this mean?
What happens if a user wishes to reactivate their account?
So it looks like those affected have their accounts marked as inactive and then deactivated, please email university@marketo.com and they will reactivate your account. Thanks in advance for your support and cooperation!
Sincerely,
Philip
Thanks Philip - they immediately responded an re-activated our teams accounts.
This is still an issue for us, too. We cannot access Marketo University and are getting the same page. Please advise.
Having this issue as well.
Hi Marcia,
Sounds like your account was deactivated, please email university@marketo.com to get it reactivated and have a great weekend!
Sincerely,
Philip Tieu
I'm experiencing the same thing. There's been some bugs recently with the Winter 2017 release over the weekend. This might be impacting University as well.