Deactivated Trigger Campaign Still Processing Leads

A document by 1507095077414__vishals@grazitti.com on behalf of a43607b3d8bdf3d1a59e5ebd9d084430fcd2cb6c on Jun 26, 2017Last modified by Roxann McGlumphy on Nov 13, 2018
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Issue Description
You deactivated a trigger campaign but it appears to be still processing leads.

 

Issue Resolution
If you deactivate a trigger campaign, all leads that were already in the flow at the time the campaign was deactivated will continue to be processed. Deactivating a trigger campaign will only prevent any new leads from qualifying for the campaign and going through the flow steps.  To remove existing leads from the flow, do the following.

 

  1. Create a new batch Smart Campaign with a "Member of Smart Campaign" filter and specify the deactivated campaign.
  2. Add a flow step "Remove from Flow" and specify the deactivated campaign.
  3. Run the batch campaign.

 

This should remove all existing leads from the trigger campaign so they will not continue to process through the flow.

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