Marketo Service Interruption Update

Version 1

    The Marketo system hosting your subscription is currently experiencing an unplanned service interruption affecting Trigger processing.

     

    When: Monday April 24th, 2017 - Current

     

    Services affected: During the time of this incident, Trigger Processing is intermittently affected. Customers may experience periodic delays in Triggering events based on an activity. Login to the Marketo application, landing pages, and rest of the platform are not affected.

     

    Cause: This service interruption is due to stability issues in our infrastructure, which is utilized for Triggering events. We are actively engaged with our Vendor to stabilize the infrastructure and deliver a permanent resolution.

     

    We will provide the next update within 24 hours. A root Cause and/or remediation plan will be shared as soon as we have it from our Vendor.

     

    We want to assure you that we take these incidents very seriously, and we are taking steps to prevent similar situations going forward. If you have any questions about service interruption, please contact Marketo Support.