Marketo offers a number of ways to contact Marketo Support directly for assistance in our different support regions.
Support Portal (https://support.marketo.com)
The Marketo Support Portal features a web form submission to submit support cases to Marketo Support. The form gives authorized support contacts the ability to provide details on the support issue that allows Marketo Support to efficiently and effectively assign your case to the best suited available support engineer.
Email to Case Submission
Authorized Support Contacts can email their support cases to:
Reminder: Cases submitted by email are all submitted with a P3 Priority
Regional Phone Contact Information
For customers with Business, Premier, or Elite Support Levels, we offer phone support coverage. Authorized Support contacts can contact Marketo Support by calling one of the regional phone numbers listed below. Our phone system will validate your inbound phone number and route you to one of our available Technical Support Engineers
Online Chat (https://support.marketo.com)
Marketo Support also offers online chat with our support engineers from our Support Community. Authorized support contacts who are logged into our Marketing Nation Community can take advantage of chatting with our support engineers online.