Contact Marketo Support

Document created by 08b21bd4b65c4441fd72920f489da6afa097beae on Jan 2, 2015Last modified by Kenneth Law on Jul 31, 2019
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Marketo offers a number of ways to contact Marketo Support directly for assistance in our different support regions.


Support Portal (https://support.marketo.com)


The Marketo Support Portal features a web form submission to submit support cases to Marketo Support.  The form gives authorized support contacts the ability to provide details on the support issue that allows Marketo Support to efficiently and effectively assign your case to the best suited available support engineer.

 

 

Email to Case Submission


Authorized Support Contacts can email their support cases to:

support@marketo.com

 

Reminder: Cases submitted by email are all submitted with a P3 Priority

 

Regional Phone Contact Information


For customers with Business, Premier, or Elite Support Levels, we offer phone support coverage.  Authorized Support contacts can contact Marketo Support by calling one of the regional phone numbers listed below.  Our phone system will validate your inbound phone number and route you to one of our available Technical Support Engineers

 

 

Americas:

Hours: M-F, 6am to 6pm Pacific

Toll Free US: +1.877.270.6586

Direct: +1.650.376.2302

 

Languages Supported:

English, Spanish

Observed Holidays:

New Year's Day

Independence Day

Thanksgiving Day and the Day After

Christmas Day

Europe, Middle East, & Africa:

Hours: M-F, 8am to 5pm GMT

Europe: +353 (0)1 242 3030

UK: 0800 151 3030

 

Languages Supported:

English, French, German, Portuguese

Observed Holiday:

New Year's Day

Easter Monday

Christmas Day

St. Stephen's Day

Australia

Hours: M-F, 9am to 6pm Aus EST

ANZ: +61 2 8310 7646

 

Languages Supported:

English

Observed Holiday:

New Year's Day ANZAC Day

Christmas Day Good Friday

Easter Monday Boxing Day

Japan:

Hours: M-F, 9am to 6pm JST

JP: +81 3 6478 6080

 

Languages Supported:

Japanese, English

Observed Holiday:

New Year's Holiday Marine Day

Coming of Age Day Respect for Senior Citizens Day

National Founding Day National Holiday

Spring Equinox Day Autumnal Equinox Day

Day of Showa Sports Day

Constitution Memorial Day Culture Day

Green Day Labor Thanksgiving Day

Children's Day Emperor's Birthday

Substitute Public Holiday Year End

 

Online Chat (https://support.marketo.com)


Marketo Support also offers online chat with our support engineers from our Support Community.  Authorized support contacts who are logged into our Marketing Nation Community can take advantage of chatting with our support engineers online.

 

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