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Marketo Sales Engage (ToutApp) Reply Email Tracking

Question asked by 502701f0fe07f265f16abcd22d42797220178dc1 on Oct 18, 2018
Latest reply on Oct 18, 2018 by 6f3b8de49925361b865886ead9d20eb1f1cda440

I've implemented MSE at my org for our media relations team who reach out to reporters to get our data and brand mentioned in the news.

 

MSE does a good job of tracking opens and replies but is there a way for it to also store the text that was replied?

 

The customer record shows me the text that was sent to the reporter and notes that the reporter replied but doesn't show what he or she said back. Obviously this would be kept in the inbox of the sender but it'd be great to have all of that in one place.

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