2 Replies Latest reply on Feb 16, 2017 4:35 AM by Josh Hill

    Problem with Trigger - Sending out numerous emails at once

    Paul Johnson

      Hoping to get some help on this one!

       

      I have a new campaign which is triggered on specific activies in Salesforce (leaving a voicemail)

       

      There are 4 emails on the chain:

      • After the first activity is registered with the subject, "Voicemail", Email one goes out.
      • The second email is triggered when another "Voicemail" is left, the person HAS received email 1, but hasn't received emails 2, 3, or 4.
      • Email 3 is similar but is sent after another voicemail if the person HAS received emails 1 and 2 but not 3 or 4
      • Email 4 Is sent out when another voicemail has been left and they've received the first 3 emails.

       

      I've run into a problem where email 1 works properly and then emails 2, 3, and 4 go out ALL at once when the second voicemail is being left. Any thoughts??