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Problem with Trigger - Sending out numerous emails at once

Question asked by Paul Johnson on Feb 15, 2017
Latest reply on Feb 16, 2017 by Josh Hill

Hoping to get some help on this one!


I have a new campaign which is triggered on specific activies in Salesforce (leaving a voicemail)


There are 4 emails on the chain:

  • After the first activity is registered with the subject, "Voicemail", Email one goes out.
  • The second email is triggered when another "Voicemail" is left, the person HAS received email 1, but hasn't received emails 2, 3, or 4.
  • Email 3 is similar but is sent after another voicemail if the person HAS received emails 1 and 2 but not 3 or 4
  • Email 4 Is sent out when another voicemail has been left and they've received the first 3 emails.


I've run into a problem where email 1 works properly and then emails 2, 3, and 4 go out ALL at once when the second voicemail is being left. Any thoughts??