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Salesforce Creating Duplicates in Lead Database

Question asked by Kim Gandy on Oct 4, 2016
Latest reply on Oct 4, 2016 by Grégoire Michel

Our Marketo instance is integrated with Salesforce, which provides a small percentage of leads to our lead database. A majority of our leads are imports to Marketo from a database NOT integrated (not supported at this time). Because of this, Salesforce is creating many duplicates to the Marketo database that already exist from the other system's import.

 

Any thoughts on how to get Salesforce to auto-associate a new SFID with an existing record in Marketo before trying to sync a new record over to Marketo?

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