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SFDC changing lead score... need help troubleshooting

Question asked by ce511fe2af740df51e78cb57f60957799c6fc118 on Dec 27, 2015
Latest reply on Dec 29, 2015 by ce511fe2af740df51e78cb57f60957799c6fc118

I just set up some basic scoring in Marketo and noticed that SFDC is changing my behavior score back to "0" during the sync process. I believe this is because of how I have the fields configured/mapped but not sure how to best troubleshoot. Here is a screenshot of what I see in salesforce. As you can see below, the score changes in marketo and then SFDC reduces the score back to 0.

 

The standard lead score field appears to be still maintaining the total score (23) but the behavior specific score is going back to 0. I assume it's because this is a custom field I created and maybe I set-it up wrong.

 

Screen Shot 2015-12-27 at 10.16.37 PM.png

 

Advice?

 

Thanks,

 

Erin

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