We are also facing this exact issue and unable to reproduce this issue after trying so many ways. The challenge is the form is working perfectly fine during testing in development and production. However, from time to time, we will received email from the website visitors that they are not able to contact us and that button freeze on "Please Wait". To reproduce the bug, we have tried cross browsers, with ads blocker extension, 3G slow internet, all the possible combinations of the third party GTM tags that's on this page. None of it could reproduce this issue.
Here, you mentioned to use LP domain instead of app-*.marketo.com. Should we change all
How about the baseUrl for the MktoForms2.loadForm()? Should we change it to "hello.dremio.com" as well? Please let us know the best practice here.
Observation: Marketo form rendered. User completed the form. User clicked the submit button. "Book a Meeting" text on the submit button changed to "Please Wait". Button hangs on "Please Wait" and nothing is happening after that. No data entry sent to Marketo server.
Expectation: Marketo form rendered. User completed the form. User clicked the submit button. "Book a Meeting" text on the submit button changed to "Please Wait". Marketo server received data. The form collapses, and displays a thank you note. Chilipiper modal popup for users to schedule a meeting.
Potential root cause: Marketo form failed to make submission. (justification: the form will only collapse if submission is successful)
I am only able to partially reproduce this bug by forcing the Marketo form to make a failed submission, this will cause the button to hang on "Please Wait" and not sending any data to Marketo server. However, the Chilipiper modal will still appear. I am still not able to reproduce this exact bug.
@SanfordWhiteman It would be great if you can help to have a look at our source code at https://www.dremio.com/contact/ and see why this bug is happening. Please advise on what we need to do to solve this. Thank you very much in advance
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