Hiya - So the other day one of our customers completed a form and used their good email address but then bad information otherwise - just a lazy form fill. The result, however, was that the customer record in SFDC was updated by Marketo to replace First and Last name with the new values entered for that email address - so in this case, they overwrote the first and last name to just = "x" which is how the customer completed the form. Sales now wants us to block marketo from being able to update customer contact records and so i'm trying to think through whether that makes sense to do or not...can probably do it at the SFDC level and just not allow the marketo sync user account to change primary field, i.e. first, last, etc. Anyone have this problem and/or have an opinion on the benefits/risks to a solution here? Thanks!
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Both the active and inactive filter for "Owner was Changed" does not work when trying to refer to a SFDC queue (instead of user). Is anyone else seeing this issue? For example, we have a "Garbage" queue where our inside sales group puts bad leads - we have an automated welcome program and we want to exclude any leads added to the garbage queue and so we're trying to use this filter: Not Owner Was Changed, Owner Name is " Garbage" - which to me reads, "owner was not changed to the 'Garbage' queue" - it could have been changed to any other value or not changed at all though...this filter is not working however. We can't use any of the lead attribute filters as you can't isolate a SFDC queue as an owner that way - the options being: Lead Owner First Name, Lead Owner Last Name, etc...no queue is accomodated - and so we have to use Owner was changed as the filter option to isolate queue and that's not working - anyone have the same problem or a workaround? Thanks, Daisy
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