Mia_Whitfield

Mike Reynolds​ Just wanted to make sure this question didn't get lost among everything else you are covering. We are hopeful you will have some insights here.For clarity, I will focus on my record locking questions in this response.You mentioned that:when an SFDC record is edited, it is queued to b...

Thank you, Mike. I think I understand now, but to be sure, would you please confirm this is a good plan of action:0. Assuming we aren't using and don't need to preserve data in the fields that will be retiredIf we don't need these fields, then the timelines put forth are irrelevant to us, correct?1...

Mike, unfortunately since the Sandbox was refreshed from production, it has a copy of the old version 1.17 of MLM that was in production, and the fields as well.We are only a few months into working with Marketo, and my team tells me they would just as soon wait on some of the fields in the MLM pack...

Thank you for that explanation, Mike. For clarity, I will focus on my record locking questions in this response.You mentioned that:when an SFDC record is edited, it is queued to be re-synched to Marketo, andthe record is locked in Salesforce while the record is being updated in MarketoHowever, the ...

Thank you for your response, Mike, but unfortunately that's not true. MLM *can* be installed new, and I did, in my production Salesforce environment in late August, via an old URL. We have just learned what I installed was very out of date (1.17) and support just told us the latest version is 1.435...

Additional question for you, Mike... we just refreshed our Salesforce sandbox... I had been planning to install MLM before connecting it to our Marketo sandbox... instead, should I create the fields as you document above (even though our window isn't until October)?

Mike,We've been going round & round with support on an issue where Salesforce Collision Detection is being triggered by a Marketo "edit" during sync which is actually just locking the record to read. (Why Marketo needs to lock the edit to read, I don't know, but that's what Support says is happenin...