Hi Denise, I added the incorrect screen shot. I had switched it so that it was using ANY criteria. We have a few engagement programs going on at once, so I was trying to be broad enough that it caught everyone in all the programs. When you mentioned adding filter logic above - what is the third piece of criteria that I am missing? ... View more

Hi Denise - Thanks for the suggestion. I played around this morning, see attached image. Using ALL filters, it brings the list down to only a few thousand so I know that's incorrect. If I use ANY filter is brings the list to a more accurate number, but I am still worried that it is taking people from the marketing people segment OR individuals who have exhausted content from an engagement program NOT both. I am assuming incorrectly? ... View more

Hi Nick – Thanks for the helpful feedback. I was able to add this into our flow, however; since this is an overall marketable list of individuals, we’re running into issues as there is a slew of criteria that we are using to build this list. Fields such as email suspended is false, unsubscribed is false, email invalid is false, etc. As it currently stands we’re using advanced filtering option that states (1 and 2 and 3….) OR 11. The 11 th piece of criteria is the member of engagement program step that you discussed previously, however; this isn’t catching all of the other steps that are important as I had mentioned above because we’re using OR between the two main pieces of criteria. If we use ALL of the criteria (1 and 2 and 3 and….11) it limits it to just the individuals who meet all of the criteria and have exhausted content on an engagement program. What we really want is everyone who meets that criteria (their emails not bounced, not invalid, not suspended, not a part of XYZ smart list, etc.) as well as individuals who have exhausted content within an engagement program. Does that make sense? Any help would be appreciated. Thanks ... View more