KamillaHeap

KamillaHeap
Level 1
Manchester, United Kingdom
Senior Marketing Technology Consultant
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Date Last Visited
‎07-19-2021 05:49 AM

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Re: Help with Vidyard Setup in Marketo - Custom Ac...

by Level 1 in Product Discussions
‎04-27-2020 04:21 AM
‎04-27-2020 04:21 AM
Hi Alexis, We had a similar issue with our integration - it passed video view information as expected when a video was embedded on a Marketo page or was stored in one of our separate video hubs, but it wasn't passed when a Marketo form was embedded directly on a Vidyard video (from our share page). We've just been through several rounds of Vidyard support and they've made some changes to the integration on their end which has solved the problem for us.  It sounds like they've amended their whole integration, not just ours, so might be worth you doing some testing again now to see if your problem has been solved with the fix?    Let me know how it goes! Kamilla ... View more

Re: Issues syncing Event Check-In app data back to...

by Level 1 in Product Discussions
‎03-09-2020 01:18 AM
‎03-09-2020 01:18 AM
Hi @Oz_Platero,   Thanks for your reply.    Yeah, we're all set up in terms of set-up. I've just checked your tips as well, and it's all in order. Very strange!   We ended up tracking separately on a spreadsheet and updating statuses manually post-event.    Ticket raised with Marketo, I'll post it on here if we get a response.   Thanks, Kamilla  ... View more

Issues syncing Event Check-In app data back to Mar...

by Level 1 in Product Discussions
‎03-03-2020 07:57 AM
‎03-03-2020 07:57 AM
Hi Community - I'm hoping you can help!   We're using the Event Check-in App and are having issues with the sync back to Marketo.    The event is set-up, scheduled and confirmed in the Calendar and we can see the event and registrants in the app.   We wanted to test the check-in process with a test event program and registrant, however, when we sync, no data is coming back through to Marketo from the app - statuses aren't updating to attended, walk-in aren't showing up as new people. So it doesn't look like the sync from the Event Check-in app back to Marketo is working, even though the sync from Marketo to the app seems to be working fine.   We've tested this on two different devices in two locations to ensure it wasn’t a device/connection issue.   Has anyone else experienced anything similar? ... View more
Public Statistics
Date Registered ‎02-12-2020 06:16 AM
Date Last Visited ‎07-19-2021 05:49 AM
Total Messages Posted 3
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