Thanks Grace! I really appreciate your response. And sorry about the name! I added this question from my phone using the account that my client set up. Hadn't even realized that's the name they gave my account! 🙂 (I think I updated it now?) Anyway, since I wrote this this morning, I have duplicated the template and have been trying to add 1 module at a time. I add the first module, save it, make an email with that template and the thumbnail shows up. go back to the template, add in a second module, save it and make a new email and no thumbnails? not even the first one that was working when it was by itself? It seems that the more complex modules, even though they have the correct class and id applied, do not want to generate thumbnails? At first I thought maybe there was a conflict between the modules, like using the same id for example. But there isn't? The code validates fine. I am able to add in the header module and the footer module and those generate thumbnails. but they're just image based. Seems like when I add in something that has a text field things start acting odd. Anyway, perhaps I do need to open a proper support ticket?
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