I am noticing this on random lead and contact records - but not all, so I don't think it's a secret api key issue. The Marketo Sales Insight information and the actions drop down menu just disappear. It's like the record hasn't been updated in a while and just goes to sleep in MSI, but the activities still log in the activity log in our Marketo database. It just isn't visible in MSI. My Salesforce support team and I will edit the account, contact or lead record, wait for the database to sync and then make another change and it sometimes will kick everything back in- but MSI logs the activity as the original sync. Is there a way to proactively identify the records impacted and refresh them without our sales reps having to open an IT ticket with our Salesforce support team (or myself) for every record manually?
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