Hello, So i have an Engagement Nurture Program that was active from January 2020 until last week. We had to paused it to update all email copies to be inline with our New Company's brand guideline. Today, I reactivated the program. I'm supposed to receive the 4th Email (the emails are sent on a a monthly basis) but to my surprise, I received the 1st one. I run a smart list to check those who were delivered email 4 and got 0 records. Is that how the engagement actually works? I'm under the impression the if you stop/paused the program and reactivated it, it should still detect the last email you received and send you the next email based on the content's order. Did i miss to do something prior to reactivating? Appreciate all your inputs. Thank you in advance.
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